This #WOWWednesday, we’re excited to share a story of guest loyalty and appreciation from Sunscape® Puerto Plata!
At Sunscape Resorts & Spas, we love creating WOW moments for our guests — instances where the resort staff go above and beyond to make a vacation truly memorable. Read on for more about how the staff in Puerto Plata surprised returning guests with a personal and moving experience at the resort.
Mr. and Mrs. H. have repeatedly visited Sunscape Puerto Plata Dominican Republic for nothing short of 20 years, which calls for major kudos to the resort and staff! But what’s even more remarkable, is that the couple has consistently requested to be accommodated in the same exact room every single time they have stayed on property — room 10-105.
Because these guests have stayed in the room so many times and have even referred to it as “our room,” the Sunscape Puerto Plata team coordinated a special surprise for the couple during the check-out service of their most recent visit. With the help of the couple’s 12 year old son and the resort’s Entertainment Manager (who is very artistically talented,) the team beautifully painted and framed the floor plans of the couple’s guest room!
Upon receiving the thoughtful gift, Mr. and Mrs. H. were amazed, and Mrs. H. could not contain her tears. She expressed, “I already have the resort in my heart, but now it will also adorn my walls at home. I can’t believe what you all have done. Every time I come here, I fall in love with the hotel and with all of you more and more. This means that we will continue visiting for another 20 years.”
Nice work, Sunscape Puerto Plata!
Sunscape Resorts & Spas offer fun-filled and worry-free, family-friendly vacations without wristbands for families, friends, singles and couples. You will experience the convenience of Unlimited-Fun® – where everything is included – paired with a vibrant atmosphere and friendly service.