Greetings from the sunny shores of Sunscape® Sabor Cozumel! This Wednesday, we are excited to share a new WOW story from our resort.
A WOW story highlights a particular instance in which a resort went above and beyond for a guest or group. This week, we are excited to share how the Sunscape Sabor staff made Mr. Raymond’s stay extraordinary.
Every morning at 9 a.m., the Sunscape Sabor Cozumel management team meets next to the beach for their daily briefing. One day, a guest observed the team’s meeting and decided to ask why they were so happy. The resort’s General Manager, Ulises Guzman, explained what they were doing and invited the guest to participate in their favorite activity — sharing thanks for the day and for the future.
Since that morning, the resort’s special guest Mr. R promptly joined the team at 9 a.m. each day, even wearing clothes similar to the Executive Committee uniform and called himself “Ramon.”
During the day, it was common to find “Ramon” enjoying the property’s facilities and activities, but he also took his Executive Committee role very seriously. He even insisted on helping the staff members with their tasks — some kindly explained what they were doing and allowed him to participate.
The committee team decided to surprise “Mr. Ramon” with a special name tag with the words “Honorary Guest” on it, and a staff uniform that he could wear the following days during his stay. On the morning of the surprise, Sunscape Sabor’s Sales Manager, Katie Crouch, shared moving words, expressing how grateful the team was to have Mr. Ramon join them every morning and how happy they were to have him with them at home.
Mr. Ramon was moved to tears, commenting that he was truly enjoying an unforgettable vacation.
To finish the surprise, the resort committee invited him to the center of the terrace to be in the middle of a group hug, and they took a photo that they delivered to him the next morning.
After that day, “Mr. Ramon” proudly wore his name tag and introduced himself as the “Honorary Guest of Sunscape.”
On the day of his checkout, the entire Sunscape Sabor Cozumel team met to say goodbye to him and his wife, who said that every day after the 9 a.m. meetings, Mr. Ramon returned to their room very happy.