This week we are bringing you a heartwarming WOW story from Sunscape Puerto Vallarta Resort & Spa!
A WOW story highlights a particular instance in which a resort went above and beyond for a guest or group. These moments are special and ones that the guest or group will always remember from their time at Sunscape Resort & Spas – we can’t wait to share more of them with you!
Keep reading for this special Mother’s Day WOW story!
Mrs. & Mr. B, who refer to themselves as “Mama & Papa Bear”, are returning guests of AMResorts, so staff at Sunscape Puerto Vallarta wanted to create a unique welcome for them that would be something different than anything else they had experienced on previous stays.
Taking advantage of Mother’s Day and knowing how much they love their pets, a.k.a “their babies”, the staff obtained a photograph of their dogs, Osa and Teaspoon. The Sunscape Puerto Vallarta staff put together a greeting card and wrote a letter as if it had been written by their dogs, wishing them an enjoyable vacation and promising to behave well during their absence.
The guests were so excited they shared their greeting card and photos on social media and also left a thank you note for all of those at Sunscape Puerto Vallarta who collaborated to make this possible.
The note read: “We are so honored & blessed to have made so many good friends here at Sunscape PV, that we now consider everyone here “familia”. They go above & beyond with every single visit we make here. Special touches like a card & picture of our dogs. These are just a few of the many things they do to make us feel at “home” and very welcome.” Mama y Papa Oso.”